Refund Policy
Clear rules for 14-day primary cell purchase refunds and subdivision fees.
Effective date: November 2026
1. 14-Day Zero-Publication Refund Window
Primary cell purchases from Contenity are eligible for a 100% automatic refund within 14 calendar days of purchase, provided that: • None of the cells in the order have ever hosted an approved publication; and • None of the cells in the order have been subdivided (fractionated).
2. How to Request a Refund
You can trigger an eligible refund directly from /settings under the Payments section with one click. Once confirmed, Stripe issues the refund to your original payment method and the cells return immediately to available map inventory.
3. Non-Refundable Items
One-time cell subdivision (fractionation) fees are non-refundable once the cell has been split into 4 daughter cells. Orders where any cell has already hosted a published showcase or exceeded the 14-day window are not eligible for self-service refunds.
4. Billing Support & Exceptional Review
If you experienced a technical billing error, contact our support team via /contact (Category: Billing & Refunds) with your order reference.