Help Center & Frequently Asked Questions
Answers to common questions about cells, quadtree levels, publishing, feed ranking, and refunds.
What is a cell on Contenity, and is it an investment?
A cell is a perpetual license to use a specific coordinate of digital advertising and showcase space on the Contenity city canvas. It allows you to publish photos, videos, and carousels with external action links. It is strictly showcase space—never an investment, security, or promise of financial appreciation.
How do quadtree levels (L1 to L7) and subdivision work?
The canvas has 1,000 × 1,000 top-level L1 cells. Any cell from L1 to L6 can be subdivided (2×2) into 4 daughter cells of the next level down to L7. Higher levels (like L1 and L2) are larger and carry higher prestige weight in the discovery feed.
Can I publish a showcase across multiple cells?
Yes! If you own multiple contiguous cells that together form a gap-free rectangle (even mixing different levels L1–L7), you can select the entire rectangular block in /publish to display one large unified cover on the map.
How does the discovery Feed rank publications?
The For You feed orders showcases by √weight × relevance × quality × freshness. Weight comes from the area and level of the cells occupied; relevance learns from the topics a viewer interacts with; quality reflects real engagement (dwell time, clicks, reactions, saves); and freshness gives a temporary boost to new posts.
How do refunds work if I change my mind?
You can request a 100% automatic refund from /settings → Payments within 14 days of purchase as long as none of the cells in the order have ever hosted a publication or been subdivided.
How do I install Contenity as an app on Android or iOS?
Contenity is an installable Progressive Web App (PWA). On Android (Chrome), tap "Install app" in the header/footer or browser menu. On iPhone/iPad (Safari), tap Share → "Add to Home Screen".
Still have questions?
Send a message directly to our support team and we will review it in the admin support console.